Shipping & Returns

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


Carriers

We use the following carriers to deliver our orders:


USPS

 

FedEx


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping Rates

Free Shipping


Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.


  1. Please email bill@onelogfire.com to request a refund.
  2. Mail your returned item to:

     OneLogFire LLC

     Returns Department.

     5030 Zachary Ln No

     Plymouth,MN 55442

  1. Include in your package a signed letter stating the reason for your return and the original receipt.