Shipping & Returns
Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers
We use the following carriers to deliver our orders:
USPS
FedEx
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
Free Shipping
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please email bill@onelogfire.com to request a refund.
- Mail your returned item to:
One Log Fire LLC
Returns Department.
5030 Zachary Ln No
Plymouth,MN 55442
- Include in your package a signed letter stating the reason for your return and the original receipt.